Delivery Information
Overview
At the Grand Café we aim to provide a fair policy on the delivery of our products throughout the world. We incorporate a system that takes into account the contents of each shipment and calculates the cost dependent upon weight, dimension and destination. We feel that this is the best way to provide a global service.
Delivery Timescales
All orders received through The Grand Cafe Online Shop are processed and, if the stock is available, despatched within 2 working day of receiving the order. Therefore, your products will usually be with you in just a few days.
How quickly will my order arrive?
All orders are either sent by 2nd class Royal Mail or for high value orders by courier (UK only) and should be with you in 3-5 days.
If you have any queries relating to product availability then contact one of our team info@thegrandcafe.co.uk
Lost Packages
On rare occasions we do experience losses whilst in transit. Please allow 10 days for the package to arrive from the date of despatch. If this time elapses and the goods do not arrive, please contact your local post office to check that no goods are being held. In the unlikely event that the package is not being held, please contact one of our team info@thegrandcafe.co.uk who will be happy to assist in sending a replacement.
Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus you will be unable to claim any loss from The Grand Cafe
Order Tracking
Should the items despatched exceed 2kg the order may be sent using Parcel Force 48hr delivery. We will pass on any tracking information via our online order processing notifications.
Delivery Rates & Where we Deliver
The following table shows the weight/cost ration for UK deliveries. Dimensions & Packaging are also factored into the overall cost.
N.B. Delivery charges will be calculated in ‘real-time’ as your shopping basket is updated prior to checkout.
| Weight min. (kg) | Weight max. (kg) | Cost (£) |
|---|---|---|
| 0 | 0.10 | 1.50 |
| 0.11 | 0.50 | 3.95 |
| 0.51 | 2.0 | 9.95 |
| 2.01 | 5.0 | 14.95 |
| 5.01 | 10 | 17.95 |
The following table shows the weight/cost ration for EU deliveries. Dimensions & Packaging are also factored into the overall cost. EU Countries are as follows: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain & Sweden
N.B. Delivery charges will be calculated in ‘real-time’ as your shopping basket is updated prior to checkout.
| Weight min. (kg) | Weight max. (kg) | Cost (£) |
|---|---|---|
| 0 | 0.10 | 1.20 |
| 0.11 | 0.29 | 5.95 |
| 0.30 | 0.50 | 5.95 |
| 0.51 | 2.0 | 15.95 |
| 2.01 | 5.0 | 40.00 |
The following table shows the weight/cost ration for RoW (Rest of World) deliveries. Dimensions & Packaging are also factored into the overall cost.
N.B. Delivery charges will be calculated in ‘real-time’ as your shopping basket is updated prior to checkout.
| Weight min. (kg) | Weight max. (kg) | Cost (£) |
|---|---|---|
| 0 | 0.10 | 1.20 |
| 0.11 | 0.29 | 5.95 |
| 0.30 | 0.50 | 7.95 |
| 0.51 | 2.0 | 19.95 |
| 2.01 | 5.0 | 45.00 |