Your privacy is important to us. This privacy statement describes the online information practices which we The Grand Café – Oxford (“we”, “our”) employ in relation to the information which you, our customers, (“you”, “your”) provide when using the www.thegrandcafe.co.uk site (“Website”). By accessing and using the Website you are accepting and agreeing to the practices described in this Privacy Statement.
The Information We Collect
We collect personally identifiable information relating to you including name, address, phone number, e-mail address, credit/ debit card information (“Personal Information”) in the following situations:
Information you provide:
When you make a purchase on the Website or otherwise contact us to obtain information relating to us or our services , communicate with us by phone, e-mail or otherwise, complete a questionnaire or competition entry form;
Information collected automatically using “cookies”:
Whenever you interact with the Website, we receive and store certain types of information using “cookies”. We describe how we use “cookies” below.
How We Normally Use Information About You
- We will only use your Personal Information for the purpose(s) for which you provide it to us – including, for example, to:
- respond to your enquiries;
- handle orders, deliver items and process payments;
- communicate with you about orders, products, services and promotional offers,
- update our records and maintain any online account you may have with us;
- prevent or detect fraud or abuses of our Website; and
- enable third parties to carry out technical, logistical or other functions on our behalf.
We only share your Personal Information with our other offices or authorised distributors where appropriate and with other entities only as described below. [We ensure the parties with whom we share your Personal Information follow practices at least as protective as those described in this Privacy Statement:]
From time to time we employ other companies to perform functions on our behalf including fulfilling orders, delivering packages, sending customer communications, analysing data, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
- Promotional offers: if you have consented in advance we send you information on our promotional offers and those offered by other businesses. If you no longer want to receive such offers, please notify us by email email@example.com
- Fraud / Credit Risk: Where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations;
- With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share your information.
We may transfer Personal Information which users in the European Union provide to us to other countries (including the United States), the data protection laws of which may differ from those of the European Union, and you expressly agree to such transfer.
Collection of Information by Third-Party Sites
Our Website may contain links to other websites whose information practices may be different to ours. You should consult the privacy notices of those third party sites as we have no control over information that is submitted to, or collected by them.
We employ security measures to prevent unauthorized access to information that we collect online.
Any Payment/Credit Card information you provide is handled outside or our website in a secure manner using a payment gateway such as PayPal. Such transactions are undertaken using an SSL Connection [secure socket layer] shown in your web browser as an HTTPS connection – This data is fully encrypted to protect your data. Always look for a ‘Padlock’ icon in your browser when providing any secure or sensitive data such as credit card numbers or passwords
Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email.
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.
When you visit our Website we send you a cookie. Cookies may be used in the following ways:
To enable the personalisation features on our Website (which give you the ability to recall recently viewed pages and see information which you have input on line).
To compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website. We cannot identify you personally in this way.
Disabling / Enabling Cookies
You can accept or decline “cookies” by modifying the setting in your browser. Please note that if you disable “cookies” you may not be able to use all the features of our Website.
Revisions to this Privacy Statement
We reserve the right to revise this Privacy Statement or any part of it from time to time. Please review the Privacy Statement periodically for changes. Unless stated otherwise, our current Privacy Statement applies from time to time to all information that we have about you.
How to Contact us
If you have any questions or concerns about this Privacy Statement or how we use your Personal Information you may contact us by email at firstname.lastname@example.org. If at any time you decide that you no longer wish us to hold or use any of your Personal Information or wish to change the use to which your Personal Information can be put, please let us know by emailing us at email@example.com
Controller of Your Information
Information which you provide to us or we gather from the Website is controlled primarily by:
Handsome Ham Ltd. trading as The Grand Cafe – Oxford
Registered in England : 07141028